This is a courtesy translation. The German version of these terms is the legally binding one.
Disrupting Economic Norms International LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, represented by Alissa Smajilovic. Email: social@byalissas.at
Disrupting Economic Norms International LLC, hereinafter the "Provider", offers in particular business mentoring, solution design, business consulting, online courses, digital content, hybrid programs, live programs, intensives, group offers, community offers, somatic one-on-one work and other education and consulting services.
The Provider owes the service agreed in the respective product and service description, but not any particular personal, health-related, professional, financial or entrepreneurial success. The client remains responsible for her decisions, her implementation, her business and legal review and the consequences arising from them.
Unless expressly agreed as an individual service by a person authorised to do so, the offers do not constitute medical, psychotherapeutic, legal, tax or individual financial advice. Alissa Smajilovic is neither a physician nor a psychotherapist. In case of physical or mental complaints, illnesses or crises, suitable professional help must be sought.
For better readability the feminine form is used; all genders are equally addressed.
These terms apply to all contracts between the Provider and her clients in the version applicable at the time of contract conclusion. Deviating terms of the client only apply if the Provider has expressly agreed to them in text form.
Unless stated otherwise in the respective product description, the offers are directed at clients with habitual residence or seat in Germany, Austria or Switzerland.
Business mentoring, positioning, marketing, business building, scaling, leadership, solution design and comparable business offers are generally offered exclusively to entrepreneurs. Somatic Practice, private individual sessions or small courses expressly marked as consumer offers may also be booked by consumers.
An entrepreneur is a natural or legal person or partnership with legal capacity that concludes the specific contract predominantly for the purposes of her already commenced self-employed, commercial, freelance or other economic activity.
An already commenced economic activity may exist in particular where the client already publicly offers or markets specific paid services or products, acquires clients or customers, conducts sales or service conversations, performs services, issues invoices or expands an existing self-employed activity.
A trade licence, a VAT identification number, a particular legal form or revenue already earned are not mandatory requirements. However, the mere private planning of a future self-employment is not sufficient if the contract only serves to create the preconditions for an activity not yet commenced.
A consumer is a natural person who concludes the contract predominantly for purposes that cannot be attributed to an already exercised self-employed or professional activity. Decisive are the actual circumstances and the purpose of the specific contract at the time of its conclusion.
For offers expressly marked as B2B, the client actively confirms before contract conclusion that she is purchasing as an entrepreneur and for her self-employed or business activity.
The client undertakes to provide complete and truthful information. In case of justified doubts the Provider may request suitable evidence, in particular a website, a business profile, a description of the activity, an invoice, a register extract or comparable documents.
The Provider may reject an order or put it on hold until clarification if the entrepreneurial status is not sufficiently plausible. A knowingly false declaration constitutes a material breach of contract and may trigger extraordinary termination and damage claims.
A declaration or checkbox does not remove mandatory consumer rights if the client must legally be classified as a consumer.
Contract components are in particular the respective product and service description, the order summary in the checkout, the total price and payment plan, product-related conditions, any special B2B community, confidentiality or IP terms, these terms and, for consumers, the applicable withdrawal information.
Individual agreements and expressly promised characteristics of the specific offer take precedence over general provisions of these terms.
The presentation of an offer on a website, sales page, booking platform, in social media or in a messaging service does not in itself constitute a binding contractual offer by the Provider.
By clicking the payment-obligating order button or by an unambiguous written booking declaration, the client makes a binding contractual offer. An automated order or payment confirmation initially only confirms receipt of the order, unless it is expressly designated as acceptance.
The contract is concluded when the Provider expressly confirms the order, unlocks access, bindingly confirms the appointment, accepts a payment with express acceptance or begins performing the service.
There is no entitlement to acceptance of a booking. The Provider may reject orders in particular in case of outstanding claims, previous material breaches, a justified earlier exclusion, false information, lack of professional fit or a significant conflict of interest.
A personal account may be required for digital services. The client must provide correct and complete information, keep her contact details up to date, store login credentials securely and prevent shared or third-party account use.
Login credentials must not be passed on. Suspected misuse must be reported without delay. In case of a concrete suspicion of misuse or a security risk, the Provider may immediately suspend access provisionally.
Cyber attacks, scraping, automated access, circumvention of technical protection measures, manipulation, unauthorised downloads and interference with the technical infrastructure are prohibited.
Decisive is the total price in euros or US dollars shown before the order. For consumers, the applicable taxes are included in the total price shown.
For entrepreneurs, VAT treatment follows the applicable statutory provisions. Reverse charge is only applied where its requirements are actually met.
The client is responsible for the correct provision of her invoicing, company and tax data.
Payment is made via the payment methods offered in the checkout. Payment obligations become due at the times stated in the checkout, on the invoice or in the payment plan.
An agreed instalment plan is merely a payment method for the fixed total price and not a monthly cancellable subscription.
The total price remains owed even if the client does not or no longer participates, does not use the content, misses calls, changes or closes her business, finds no time for implementation, does not continue for personal or economic reasons or does not achieve the expected success.
This does not apply insofar as the contract is effectively withdrawn from, justifiably terminated for good cause, the price is reduced under mandatory law or the service is definitively not performed in conformity with the contract by the Provider.
There is no entitlement to interruption, postponement, extension or subsequent amendment of a payment plan.
If the client chooses financing or instalments from an external payment service provider, a separate contract between the client and that provider may arise. The Provider has no influence on credit checks, interest, payment intervals or the provider's decision.
If external financing is declined, the contract concluded with the Provider does not lapse automatically. Unless agreed otherwise before contract conclusion, the total price remains due and must be paid via another offered payment method.
A down payment is only treated as a non-refundable reservation fee if this was expressly, transparently and separately agreed before payment and mandatory law does not preclude it.
In case of payment default for which the entrepreneur client is responsible, the statutory commercial default interest applies. In addition, the statutory flat fee of 40 euros for collection costs and reimbursement of further necessary, appropriate and reasonable collection and enforcement costs may be claimed.
After an unsuccessful payment reminder and expiry of a reasonable grace period, the Provider may block digital access, suspend live, support and community services and withhold further appointments. A suspension caused by the payment default does not extend the program, service or access period.
If two consecutive instalments or one instalment is overdue for more than 30 days and a grace period of at least 14 days has passed without success, the outstanding balance may be declared immediately due for entrepreneurs.
Unjustified chargebacks or knowingly false chargebacks do not constitute an effective withdrawal or an effective termination of the contract.
Entrepreneurs may only set off counterclaims that are undisputed, acknowledged by the Provider or established by final judgment. Rights of retention may only be exercised based on the same contractual relationship.
Mandatory statutory rights remain unaffected.
For individually booked appointments, the appointment conditions provided before purchase additionally apply. If the client arrives late, the appointment generally ends at the originally agreed time.
There is no entitlement to extension, repetition or partial refund unless the delay was caused by the Provider.
For B2B appointments there is no statutory consumer right of withdrawal outside expressly agreed cancellation rights.
The digital content named in the product description is provided after contract conclusion and, where agreed, after receipt of payment, in full or according to the stated release schedule.
Upon complete unlocking, the agreed digital course content counts as fully provided. With staged unlocking, each released part counts as provided upon its release.
The provision of content is to be distinguished from the duration of technical platform access.
Unless the product description names a longer period, the contractually owed access to the hosted course area exists for 30 months from first unlocking.
The owed access period ends automatically after 30 months without notice being required.
The Provider may voluntarily continue access free of charge afterwards. This voluntary continuation is not an owed main service, establishes no new minimum period and no claim to unlimited access, and may be changed or ended after the 30 months have expired.
After the end of the owed access period there is no claim to download, migration or any other permanent provision unless the product description provides otherwise.
Access is enabled via at least one free and essentially equivalent technical access option, for example via browser, member area, app or a comparable platform.
A claim to a specific browser, hosting provider, app provider, domain name, platform type, structure, design or a specific user interface only exists if this was expressly agreed as an essential characteristic.
The Provider may change the technical form for an objective reason, in particular due to technical development, security requirements, platform migration, discontinuation or change of an external service, legal requirements or economically or technically necessary system changes.
During the owed access period, at least one reasonable and essentially equivalent access option must exist. Temporary reasonable interruptions due to maintenance, migration, security or external disruptions are permitted.
Owed are the contents agreed in the product description and updates required by mandatory law. Not owed, unless expressly promised, are ongoing content updates, new modules, additional bonus content, new versions, individual adaptations, personal feedback, support or community services.
Voluntarily added content may be changed or removed, provided the originally agreed scope of services is not thereby undercut.
This provision applies exclusively to entrepreneurs. After unlocking, the client must promptly check whether access and the agreed scope of services are fundamentally present.
Recognisable deviations from the contract must be notified within 14 days of unlocking, later occurring deviations within 14 days of their discovery, in text form and with the most precise description possible.
For remediable deviations, the Provider must first be given a reasonable opportunity to remedy. Remedy may in particular take the form of renewed unlocking, repair, replacement of a file, platform change, alternative access option, repetition or equivalent substitute performance.
Where legally permissible, the warranty period towards entrepreneurs is twelve months from provision of the respective service. Claims based on fraudulently concealed defects, intent and mandatory liability remain unaffected.
This provision applies exclusively to entrepreneurs. After complete provision of digital content there is no entitlement to return, cancellation or refund merely because the client changes her mind, does not use the content, no longer wishes to participate, assessed the course differently although it was accurately described, finds no time for implementation, changes her business direction, discontinues the program early or does not achieve a particular success.
Statutory claims based on a material breach of contract not remedied despite a reasonable opportunity to do so remain unaffected.
Hybrid programs consist of digital content and the live, support, community or accompanying components named in the product description.
If the client does not attend a properly offered live session, there is no entitlement to individual repetition, an additional substitute session, extension or refund. Whether recordings are offered is determined exclusively by the product description.
The Provider may postpone a live session for an objective reason and offer a reasonable substitute date. No refund claim arises merely from a reasonable postponement.
Unless personal delivery by Alissa Smajilovic was expressly agreed as an essential characteristic of the specific offer, the Provider may have live, support or training services performed by suitable employees, guest trainers, subcontractors or other professionally qualified persons, provided content, scope and quality are not materially impaired.
If a personal service by Alissa Smajilovic was expressly booked, a substitute date will be offered with priority. Another person will only be used in this case with the client's consent.
If an agreed live component can definitively not be performed and no contractually equivalent substitute can be offered, the reasonable share of the total price attributable to the definitively cancelled component will be refunded. Decisive are the significance, scope and value of the component within the discounted total package.
Group rooms, community platforms, chats, calls, forums and other shared areas serve exclusively the delivery of the program, professional exchange, mutual support and protected collaboration.
They must not be used for personal conflict campaigns, organised pressure, targeted reputational damage, poaching, intimidation, harassment or disruption of the group.
Prohibited are in particular:
– Harassment, threats, intimidation, degradation or discrimination of the Provider, her team or other participants.
– Targeted mobilisation of other participants for a coordinated disruption, pressure, harassment or attack campaign.
– Repeatedly carrying individual payment, service or personal conflicts into group areas after the client has been referred to a confidential direct channel.
– Knowing dissemination of untrue factual claims or presentation of serious unverified accusations as established facts.
– Deliberately misleading removal of statements, messages or events from their context in order to harm persons or the company.
– Unauthorised publication or passing on of non-public messages, screenshots, recordings, participant lists, contact details or internal information.
– Doxxing, publication of private addresses or family information or threatening such publication.
– Encouraging other participants to make unfounded chargebacks, false reports or breaches of contract, confidentiality or IP.
– Using community contacts to organise a campaign directed against the Provider or other participants.
– Targeted poaching of other participants for own or third-party competing offers by abusing community access.
– Unsolicited bulk advertising, repeated sales approaches, pyramid schemes or unapproved acquisition.
– Significant or repeated disruption of live sessions or group areas.
– Untruthful presentation as an employee, cooperation partner or representative of the Provider.
– Unauthorised recording, passing on, technical extraction or reproduction of content or access.
Not prohibited are objectively expressed criticism, truthful experience reports, the assertion of contractual or statutory rights, obtaining legal advice, justified reports to courts, authorities or competent bodies, and legally protected disclosures of unlawful conduct.
This exception does not entitle anyone to harassment, doxxing, knowingly untrue factual claims, unauthorised publication of third-party information or the targeted organisation of a disruption or defamation campaign.
In case of a concrete suspicion of a material breach, the Provider may immediately and without prior warning provisionally delete or hide posts, restrict writing and publication rights, mute the client, remove her from an ongoing call, block community or platform access, prevent direct contacts via provided systems and secure evidence.
A provisional block is permissible in particular where it appears necessary to protect other participants, the team, confidential information, group dynamics or business operations. A prior hearing is not required for an immediate protective block.
The Provider may permanently exclude a client from community, group, live or platform areas or terminate the contract for good cause with immediate effect if continued collaboration is unreasonable.
Good cause exists in particular in case of threats or doxxing, significant harassment, targeted mobilisation of other members, an organised disruption, pressure or defamation campaign, intentional dissemination of serious untrue factual claims, material breach of confidentiality, publication of internal communication, unauthorised recording or exploitation of calls, significant content or material theft, targeted poaching, passing on of login credentials, technical attack, knowingly abusive chargeback or repeated material breaches.
For particularly serious breaches no prior warning is required. For less serious breaches, a warning or temporary restriction may be issued first. The essential reasons will be communicated to the client in text form, unless security, data protection or overriding protection interests preclude this.
After a justified exclusion, material breach, repeated payment default, abusive chargeback or a significant endangerment of the community, the Provider may reject future bookings, permanently block existing accounts, close new accounts of the same person and exclude the person from future group and community offers.
The identification and case data required to enforce a justified block may be stored to the legally permissible extent.
This provision applies exclusively to entrepreneurs. In case of a justified exclusion there is no entitlement to a refund for fully provided digital content, appointments already held, live services already performed, community periods already granted, and platform, payment or organisation costs already incurred and not recoverable.
If digital course access remains in place, exclusion from community, group or live areas does not create a claim to repayment of the price share attributable to the digital content.
If the entire contract is terminated due to a culpably caused material breach, the agreed remuneration remains owed to the extent that the Provider was ready to perform and further performance is omitted solely due to the good cause lying in the client's sphere.
The Provider credits actually saved future expenses, income actually earned from alternative use of freed capacity and income whose acquisition she deliberately omitted. Further claims for injunction, removal, damages and reimbursement of reasonable enforcement costs remain unaffected.
Non-publicly accessible information disclosed within a program, call, group room or individual session must be treated confidentially. This applies in particular to personal and health information, company data, revenues, strategies, customer and employee data, internal processes, non-public methods and frameworks, login credentials, conversation content, recordings, screenshots and documents of other participants.
The confidentiality obligation continues after the end of the contract. Disclosure is only permissible with prior consent, to advisors bound to secrecy, due to a mandatory legal obligation, for justified legal enforcement or to protect a legally recognised overriding interest.
The Provider cannot unconditionally guarantee that other participants comply with their confidentiality obligations.
All course contents, videos, audios, texts, graphics, designs, presentations, workbooks, templates, frameworks, exercises, trainings, course structures and other materials are legally protected.
The client receives a simple, personal, non-transferable right of use for her own internal purposes and the agreed period.
Without express consent, the following in particular are prohibited: passing on login credentials, recording calls, copying or downloading outside offered functions, publication, sale, sublicensing, commercial distribution, use as training or course material, systematic adoption of essential contents or structures for competing offers, scraping, transcription or systematic extraction, and uploading complete or essential contents into public or third-party AI systems.
Non-public methods, processes, decision models, internal course architectures, product concepts, pricing strategies, launch plans, workflows and other confidential know-how must not be used outside the contractual purpose, disclosed, reproduced, sold, adopted into a competing offer or made available to third parties for the development of a competing offer.
General ideas, generally known information, publicly accessible content, independently developed concepts and general professional skills are not monopolised by this. Protected are in particular the specific elaboration, selection, combination, structure, presentation and non-public application of the methods and contents.
This provision applies exclusively to entrepreneurs. During the program term and for twelve months thereafter, the client must not deliberately use contact details of other participants that became known to her exclusively through the program in order to poach them for a directly competing offer, contact them for repeated unsolicited sales conversations or recruit them for her own or third-party competing programs and communities.
Not prohibited are general advertising not specifically directed at program participants, business relationships existing before the program began, contacts demonstrably created independently of the program, private friendships without targeted commercial poaching and cooperations with the express consent of all involved.
This provision applies exclusively to entrepreneurs and only if it was separately highlighted and accepted before contract conclusion for group or high-ticket offers.
In case of an intentional or grossly negligent serious breach of confidentiality, protection of participants' personal data, rules against doxxing and organised harassment, copyright and usage rights, trade secrets, the prohibition of unauthorised recordings or the targeted poaching prohibition, the client owes a contractual penalty of 5,000 euros per independent serious breach.
Several individual acts based on one uniform set of facts generally count as one breach. A renewed act after a demand to cease counts as a new breach. The statutory judicial right of moderation remains unaffected.
The assertion of higher proven damages, of injunction, removal and information claims and of reasonable enforcement costs remains reserved. A paid contractual penalty is credited against damages for the same breach.
Live sessions may only be recorded by the Provider if this was announced in advance and the data protection requirements are met. Participants may not create their own audio, video, screen or AI transcription recordings without express consent.
Whether recordings are provided and how long they are available is determined by the product description.
Testimonials, names, photos, voices or personal statements are used for advertising only on the basis of separate consent.
The client provides the required technical equipment and a stable internet connection. She is in particular responsible for compatible devices, up-to-date software, secure login credentials, timely appearance, agreed preparation and her own legal, tax and professional reviews.
If a required cooperation is omitted, the Provider is not obliged to repeat the service that was missed as a result free of charge.
The Provider is liable without limitation for intent, gross negligence, damages arising from injury to life, body or health, expressly assumed guarantees and mandatory statutory liability.
Towards entrepreneurs, liability for slight negligence is excluded to the extent legally permissible. In case of slightly negligent breach of an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract.
The Provider is in particular not liable for revenue, profit or growth targets not achieved, the client's business decisions, investments and implementation costs, tax or legal consequences, individual interpretations, improper application, failures on the client's side, decisions of independent platform or payment providers or services of independently commissioned third parties, unless there is a culpable breach of contract by the Provider.
Towards entrepreneurs, claims for lost profit, indirect damages and consequential damages are excluded in case of slight negligence. The liability limitations apply accordingly in favour of employees, representatives, vicarious agents and subcontractors.
In case of force majeure or other circumstances not attributable to the Provider, appointments and performance periods are extended reasonably. This includes in particular illness or accident, energy or telecommunications failures, cyber attacks, failures of external platforms, official measures, war, unrest, natural events or significant technical security problems.
The Provider will endeavour to find a reasonable substitute solution. If an essential service can definitively not be performed, the definitively unperformed share is treated according to the statutory and contractual provisions.
The Provider may use suitable employees, guest trainers, subcontractors and technical service providers and remains the contractual partner.
The contract or the relevant business division may be transferred to a legal successor or acquirer if she assumes the essential contractual obligations and the client's contractual position is not materially worsened.
Personal data is processed in accordance with the applicable data protection provisions. Details are set out in the privacy policy.
The Provider may store and use data and evidence to the legally permissible extent where this is necessary for contract performance, payment processing, fraud prevention, enforcement of blocks, protection of the community, assertion or defence of legal claims or fulfilment of legal obligations.
New versions of these terms generally apply only to contracts concluded after they come into force. Existing contracts are not changed merely by publication or transmission of a new version.
For ongoing contracts, necessary changes may be made if there is an objective reason, the change is reasonable for the client, no essential main service is withdrawn without consent and the client is informed in good time. Mandatory rights remain unaffected.
If the client must legally be classified as a consumer despite a deviating declaration, the mandatory consumer provisions of her state of habitual residence apply.
Consumers receive in particular the legally required pre-contractual information, withdrawal information and a model form, statutory rights for digital services and the mandatory places of jurisdiction.
For digital content, the right of withdrawal can only expire under the statutory conditions through express consent to early commencement, confirmation of knowledge of the loss of the right and proper contract confirmation.
The provisions marked exclusively for entrepreneurs, in particular the contractual penalty, the B2B warranty reduction, the commercial default provisions and the poaching prohibition, do not apply to consumers unless expressly and legally permissibly agreed.
Where an offer is expressly concluded as a subscription, the prices, billing intervals and minimum terms named in the product description apply.
For consumers, a contract extended after the first fixed term runs for an indefinite period and can then be cancelled with a notice period of at most one month, unless mandatory law provides a more favourable rule.
For entrepreneurs, an annual subscription may renew for a further contract year unless cancelled at the latest 30 days before the end of the current contract period.
Where an electronic cancellation button is legally required, it will be provided. A mere instalment plan for a fixed total price is not a subscription.
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law rules.
For consumers, this choice of law only applies insofar as it does not deprive them of the protection of mandatory provisions of their state of habitual residence. For consumers, the mandatory statutory places of jurisdiction apply.
For entrepreneurs, Vienna, Austria, is agreed as the exclusive place of jurisdiction to the extent legally permissible.
The Provider is not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless a legal obligation exists in the individual case.
Legally required information after a specific dispute has arisen remains unaffected.
Individual changes and additions should be made in text form for evidence purposes. Mandatory statutory form requirements and the precedence of individual agreements remain unaffected.
Should a provision be wholly or partially invalid, the remaining provisions generally remain effective. The statutory provisions take the place of the invalid provision.
The client is asked to permanently save these terms, the product description, the order confirmation, the payment plan and, where applicable, the withdrawal information.
Version: 5 August 2026.